Privacy Policy

Last updated: January 2025

At Loop, we believe your family memories are sacred. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app and services.

Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address)
• Photos, videos, and voice notes you choose to share
• Messages and reactions within your family group
• Basic device information for app functionality

How We Use Your Information

Your information is used to:

• Provide and maintain our services
• Generate AI-powered stories and podcasts (if you opt in)
• Send notifications about family activity (configurable)
• Improve our services and develop new features

AI Features & Your Privacy

Our AI features are designed with privacy in mind:

• AI processing happens only when you enable these features
• Your content is never used to train external AI models
• AI-generated content is only visible to your family group
• You can disable AI features at any time without losing your memories

Data Security

We implement industry-standard security measures to protect your data. Your family's content is encrypted and only accessible to members of your family group.

Your Rights

You have the right to:

• Access all your personal data
• Export your data in standard formats
• Delete your account and all associated data
• Opt out of AI features while keeping your memories
• Opt out of non-essential communications

No Advertising, Ever

We do not sell your data to advertisers. We do not show ads in our app. Your family memories will never be used for advertising purposes. Our business model is simple: you pay for the service, and we protect your privacy.

Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@heyloop.app